For a company that makes things, the factory floor is the most important place and manufacturing employees are the most important audience. What they make brings revenue to the company. If everyone knows what to do, how to do it, why the business is being run the way it is and how their actions affect customers, the company thrives and people throughout it keep their jobs. If nobody knows or cares about what’s going on, if decisions and changes aren’t explained and customers are nothing more than a faceless entity out there, the motivation to be productive disappears and job losses are sure to follow. Read why Robert J. Holland believes so many communicators in manufacturing companies lose touch with the factory floor in his blog, "Communication at Work."